Responsibilities:

IT Support relating to technical issues involving Microsoft’s core business applications and operating systems. Advanced technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.

• Deploy and configure services and applications on Azure production environment.
• Provide support, to diagnose computer hardware, conference room equipment, network systems and computer software programs accurately and quickly.
• Assist in file backups.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
• Configure, deploy, and support Windows, network printers, mobile phones and related end-user equipment.
• Analyze, research, and perform problem solving and resolution of issues.
• Assist with developing PC desktop/laptop hardware, software, and standard configurations.
• Develop and maintain an inventory of all monitors, keyboards, hard drives, printers, phones, and other equipment.
• If necessary, liaise with third-party software support and PC equipment vendors.
• Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfiguration, and/or purchases.
• Create, manage, and modify and user credentials across multiple platforms.
• Document new policies and instructional material as needed.

Qualifications/Required Skills

• Knowledge of cloud network technologies and operating systems
• Microsoft Certified: Azure Administrator Associate preferred.
• Technical knowledge of networks: WAN and LAN connectivity, routers, firewalls, and security
• Technical knowledge of current network protocols, operating systems, and standards, including Windows Server, Cisco Routers, Virtual Machines and Storage Systems.
• Experience with Mobile Device Management required.
• Hands-on hardware troubleshooting experience
• Basic experience work with Helpdesk software logging, updating, and closing incident tickets.
• Able to read and understand technical manuals and procedural documentation.
• Ability to troubleshoot PC/Conference Equipment/Cell Phone/Tablet/Printers and basic network issues and products as required.
• High School or equivalent
• 2 years Help Desk Experience
• 2 years Windows Experience
• Work authorization